FAQs

Welcome to our FAQ section.
Below you’ll find answers to some of the most common questions about Chargerys, your trusted store for cycling GPS computers.

1. What products do you sell?

We specialize in high-quality cycling GPS computers and accessories from leading brands like Garmin and Wahoo.
All our products are designed for precision, durability, and performance — trusted by cyclists across Germany and Austria.

2. Where do you ship from?

All orders are shipped directly from our European logistics centers, ensuring fast and reliable delivery to Germany and Austria.

3. How long does delivery take?

Orders are typically delivered within 2–4 business days.

  • Handling time: 1–2 business days

  • Transit time: 1–2 business days
    You’ll receive a tracking link as soon as your order has been dispatched.

4. Do you offer free shipping?

Yes. We offer free express shipping on all orders to Germany and Austria — no minimum purchase required.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email.
You can also track it anytime through our Order Tracking Page.

6. What payment methods do you accept?

We accept all major payment methods including:

  • Visa, MasterCard, American Express, Maestro

  • PayPal, Apple Pay, Google Pay

  • Klarna (Buy Now, Pay Later)

All payments are processed through secure, encrypted gateways.

7. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@chargerys.shop.
We can make changes only before the order has been shipped.

8. What is your return policy?

You have 30 days from the date of delivery to return your order.
We offer free return shipping on all eligible returns.
Items must be unused, in original packaging, and include proof of purchase.
Read our full Return & Refund Policy for details.

9. How do I start a return?

To initiate a return, contact our support team at support@chargerys.shop.
We’ll provide you with a prepaid return label and instructions for sending your item back.

10. Do you offer exchanges?

We currently do not offer direct exchanges.
If you wish to replace a product, please return your item for a refund and place a new order.

11. Are your products genuine?

Yes. We only sell authentic GPS devices from trusted brands.
All products come with the original manufacturer’s warranty and verified authenticity.

12. How can I contact you?

For any questions or assistance, reach out to us:

Email: support@chargerys.shop
Website: www.chargerys.shop
Available: Monday to Saturday
We aim to respond to all messages within 24 hours.

13. Is my payment information secure?

Absolutely. All payments are processed through PCI-DSS compliant, encrypted gateways.
Your card information is never stored on our servers.

14. Do you ship outside Germany and Austria?

At the moment, we primarily ship within Germany and Austria.
If you’re interested in delivery to another EU country, please contact us — we may be able to arrange special shipping.